Privacy Policy
This Privacy Policy outlines how JWGecko Innovation Pty Ltd ("JWGecko", "we", "us", "our") collects, uses, stores and discloses personal information across our websites, applications and services.
This includes, but is not limited to, the JWGecko website, AVETMISS Done, GeckoLearning and related platform services.
We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What information we collect
We may collect personal information necessary to provide our products and services, including:
- Names and contact details
- Organisation and user account information
- Enrolment, training and reporting data
- System usage and interaction data
- Support and communication records
The type of information collected depends on how you interact with our websites, applications and services.
2. How we collect information
We collect information:
- Directly from users and clients
- Through use of our websites and applications
- Via integrations with third-party systems
- Through support interactions and communications
3. How we use information
We use personal information to:
- Provide and operate our platform and services
- Support enrolment, training, reporting and compliance processes
- Maintain system security and performance
- Provide customer support
- Improve and develop our products and services
4. Role of JWGecko and our clients
In most cases, JWGecko acts as a technology provider to Registered Training Organisations (RTOs) and other organisations.
Our clients are responsible for the personal information they collect, manage and report using our systems.
JWGecko processes data on behalf of clients in accordance with our agreements and platform functionality.
5. Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our systems are hosted in secure environments and supported by industry-standard security practices.
While we take reasonable measures, no system can guarantee absolute security.
6. Disclosure of information
We may disclose personal information:
- To our clients as part of service delivery
- To service providers and infrastructure partners
- Where required by law or regulatory bodies
- Where authorised by the client or user
7. Third-party services and integrations
Our platforms may integrate with third-party systems. The handling of personal information by those systems is governed by their own policies.
Clients are responsible for configuring and managing integrations in accordance with their obligations.
8. Access and correction
Individuals may request access to or correction of their personal information through the organisation that collected the data.
Where appropriate, requests may also be directed to JWGecko.
9. Data retention
We retain information as required to provide our services and comply with legal and contractual obligations.
Retention periods may vary depending on the nature of the data and the client's requirements.
10. Changes to this policy
We may update this Privacy Policy from time to time.
Updates will be published on our websites and take effect from the date of publication.
11. Contact
If you have any questions about this Privacy Policy, please contact us:
JWGecko Innovation Pty Ltd
Email: gecko@jwgecko.com
Phone: (02) 9146 6280